This is the story how I have learned it. This month we just received a bill that stating we have been charge with a late fee of $5. Normally we would just pay it since that what is stated in the contract. When I reviewed the bill we just owed them $8.20, regularly we are billed around $40-$80 but this time we haven’t used the service quit often. But the thought of we owing them $8.2 only and will pay them $5 for the late charge has kept me thinking because it somehow feels like that we’re paying 60% interest. So, I pick up the phone and call them and ask them nicely if the late charges can be reversed, they asked me why and I just honestly told them that I was not able to pay in time due to my negligence and then ask them again politely that if still if they can reverse the late charges since I have been a loyal customer for more than a year. The conversation went well and they reversed the late charges. The funny thing is I didn’t know that the bill was already paid by my spouse so when the agent is reversing my late charges it shows that it was already paid. But anyway they say that the reversal will just reflect the next bill which means I have a $5 credit.
It is only $5 dollars, but now I know that late charges or other charges similar can be reversed. It could be more than $5 dollars next time or maybe more in your case. You have nothing to lose but your time talking to the agent so if seems it’s not worth of your time just let it go. I just put this in my blog because this is the Filipino style, $5 means a lot in the Philippines, It could be a whole day meal of a family of 5.
This may not be applicable to all companies that bill for late charges but most of them just wont tell if not asked, so just ask so they would tell.
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